Larry Page Rolls the Dice

From my most recent Social Analyst column:

“Larry Page is confident, hyper competitive, brilliant and a visionary who isn’t afraid to make big bets nobody else is willing to make. In other words, he thinks he can accomplish what Jobs accomplished. That’s why he’s not about to cede the lucrative smartphone and tablet market to Apple.

It all boils down to this: with control over both the hardware and the software, Google is betting that it can design a phone that can truly compete with the iPhone. It would be the first true Google phone. If the search giant can create a device that is considered an equal to the iPhone, it will hit Apple where it hurts and potentially reap big financial rewards. Failure will forever tarnish Google’s reputation and cement Apple’s position as the technology company of the future.”

Muse @ Outside Lands Festival in SF

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Great concerts require energy & showmanship. Muse nails it.

Solving Fundamental Problems

“I’ve come to learn that any problem can be solved with one of the four fundamental forces: food, sleep, money and sex.”

My thought for the day.

Being Comfortable With Uncertainty

“There is no certainty, only your ability to be comfortable with your life’s uncertainties.”

Erin is today’s quotable, because tomorrow you or I could get hit by a truck or become a monk.

Patience, Rationality and a Good Heart

“The key is patience, rationality, and making sure you remember most people are good-hearted.”

This is something I told a co-worker and friend nearly a year ago. She wrote it down and kept it with her. I’m deeply honored that I could have an impact on her life.

I wanted to share this note today in the hopes that it’ll help someone else. It certainly has helped me to take the time to reflect and to believe in the best in that humanity has to offer.

Update: There were some very thoughtful reactions to my quote on my Google+ page, and I wanted to share a few of them with all of you.

- “It is hard to remember that people who seem mean spirited are often trying hard to do the right thing. They may be even grieving they are treating us so badly. It’s probably not so much that they are eager to hurt us as they are to effect the outcome they think should in fact occur. That patience part you mention. Hooo boy that’s a tough one.” ~ Jesse Francis

- “I don’t actually buy that thing about most people being good-hearted, but I do try to remember that most people aren’t 100% evil, and that often when people behave or speak in a way that is hurtful to others, it’s as a result of them having been hurt themselves.” ~ Meirav Berale

- “‘People are not hurt by things, but by the view they take of things.’ No one is good-hearted; your judgment of people is good-hearted. No one is evil, except that your judgment of them is evil.” ~ John Castle

Google+ Invites

Who wants some?

I Am Not Customer Service for the Companies I Write About

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I’m fine with angry emails if it’s in regards to my work, but me writing about a company doesn’t mean I own it or am a customer service rep for it.

I get these requests all the time, but this one was particularly nasty.

By the way, the people at Quidsi (Wag.com, Soap.com) are actually quite skilled at customer service. Why else would Amazon spend 9 digits to acquire them?

Three Years at Mashable

I can’t believe it’s been three years since I wrote my first article for Mashable.

That article, Are Social Media Jobs Here to Stay?, was published on August 4, 2008.

Back then, I was a product manager, working on Facebook apps and working with my entrepreneurial mentor to grow Spine-health, a web health company. I was only a few months out of Northwestern, and I was living in Chicago, not Silicon Valley.

Oh, and there was no Google+, Twitter wasn’t even close to mainstream, Groupon hadn’t even launched, Android phones didn’t exist and George W. Bush was still President.

My, how things change.

I just want to take a moment to thank everybody who has helped me along this journey. Thank you especially to Pete Cashmore, Sharon Feder and Adam Ostrow for giving me the creative outlet that has been Mashable, to Jennifer Van Grove, who has been my long-time coworker and friend, to my entrepreneurial mentors Troy Henikoff and Mark Achler for guiding and advising me for so long, to my dear friends for keeping me smiling, to the fans of my work that have supported me these past three years, and to my family, who doesn’t always quite know what I do but love me anyway for it.

There are a few others that have a special place in my heart; you know who you are.

So what will the next three years bring? I don’t even know, so you’re just going to have to follow me to find out. ;-)

I hope it will be an epic journey.

~ Ben

Above: My very first interview after joining Mashable. The photo, taken at the New Media Expo, includes Walt Ribeiro, Gary Vaynerchuk and Justine Ezaraik (aka iJustine).

The World Economic Collapse Explained in 3 Minutes

Epic and sobering.

So @Hotmail Sent Me a Tweet…

It was in reference to my story on the new Gmail Preview Pane feature.

So, two thoughts here:

1) You caught my attention, Microsoft. Good job to your Hotmail social media team.

2) But even if you have a feature first Microsoft, it doesn’t mean your product is better or will be more successful. Just look at Zune wireless sync. You had it first, but that didn’t stop the iPod from kicking your ass, did it? Thought so.

Addition: Hotmail is a good product. Is it better than Gmail? Not in my opinion, but to each his or her own.