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	<title>Ben Parr&#039;s Entrepreneurial Musings &#187; no phone</title>
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		<title>Ten Things I&#039;ve Learned Since I Became Phoneless</title>
		<link>http://benparr.com/2008/08/ten-things-ive-learned-about-communication-since-i-became-phoneless/</link>
		<comments>http://benparr.com/2008/08/ten-things-ive-learned-about-communication-since-i-became-phoneless/#comments</comments>
		<pubDate>Wed, 20 Aug 2008 17:56:31 +0000</pubDate>
		<dc:creator>Ben Parr</dc:creator>
				<category><![CDATA[My musings]]></category>
		<category><![CDATA[iPhone]]></category>
		<category><![CDATA[no phone]]></category>
		<category><![CDATA[phoneless]]></category>

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		<description><![CDATA[Tweet For those of you who haven&#8217;t been following my Twitter updates (shame on you!), you&#8217;ll know that I&#8217;ve been phoneless since Sunday. My phone can no longer charge, I don&#8217;t have a way to replace that battery, etc. You &#8230; <a href="http://benparr.com/2008/08/ten-things-ive-learned-about-communication-since-i-became-phoneless/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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<p><img src="http://benparr.com/wp-content/uploads/2008/08/phone-broke-1.jpg" style="margin: 3px; float: right;" />For those of you who haven&#8217;t been following my <a href="http://twitter.com/ben_parr">Twitter updates</a> (shame on you!), you&#8217;ll know that I&#8217;ve been phoneless since Sunday.  My phone can no longer charge, I don&#8217;t have a way to replace that battery, etc.  You get the idea.</p>
<p>And although it&#8217;s sucked at times, it really hasn&#8217;t been all that bad (at least until I check my text messages&#8230;).  But it&#8217;s given me some interesting thoughts about our current standards for communication that I want to share.</p>
<p>So here are ten things I&#8217;ve learned  since I became phoneless:</p>
<p><strong><font color="#b11c17" size="3"><u>1) It&#8217;s not so bad</u></font></strong></p>
<p>Despite how easy it is to connect and to manage things with a phone, it&#8217;s hasn&#8217;t been so bad post-phone.  It&#8217;s worse at home since I have no landline, but I can use other people&#8217;s phones and my work landline for those conversations that need a phone.  I&#8217;ve used the Internet more to supplement my lack of calling, and Skype is also a wonder. </p>
<p>But it&#8217;s not calling out that&#8217;s the problem, it&#8217;s receiving messages, and that I do miss.  However, I function just fine without a phone.</p>
<p><strong><font color="#b11c17" size="3"><u>2) But you WILL miss out on important things if you are phoneless</u></font></strong></p>
<p>My dad&#8217;s in the hospital for a foot infection (he gashed his foot and thought continuing a triathlon would be a good idea).  I didn&#8217;t know until late the next day because I couldn&#8217;t call or be called.  That&#8217;s one of those htings you don&#8217;t want to miss or be told about late.  </p>
<p>And if you&#8217;re phoneless, you&#8217;ll miss out on some of the important things.  Or at least the news will be delayed, especially news you need now.</p>
<p><strong><font color="#b11c17" size="3"><u>3) I am unwilling to get an iPhone without the $200 subsidy on principle.</u></font></strong><font color="#b11c17" size="3"><u></u></font><u></u></p>
<p><img src="http://benparr.com/wp-content/uploads/2008/08/apple-iphone-3g.jpg" style="margin: 3px; float: left;" width="220" />I have been a loyal AT&amp;T customer since I was sixteen.  I&#8217;ve never used any other provider and have been satisfied with my service and customer support.</p>
<p>When my phone first broke, I knew what phone I wanted next &#8211; the iPhone 3G.  My current phone is a smartphone, but without the keypad, I can&#8217;t blog, I can&#8217;t do fast email replies, and I can&#8217;t surf very fast.  The iPhone has all the functionality I am looking for, plus the app store for added features.</p>
<p><strong>With all that said, I am completely and utterly unwilling to pay $400 for the iPhone when others are getting it for $200.</strong>  Come on AT&amp;T &#8211; I&#8217;m 1.5 years into my current contract and know others who have gotten the iPhone subsidized with just a year on their contracts.  </p>
<p>In fact, with the temporary phone I&#8217;m about to get, I&#8217;m going to be paying less to AT&amp;T and Apple.  My plan will cost less and the phone costs less as well.  </p>
<p>I wish AT&amp;T would reward loyalty and allow me to purchase the phone for the $200 price tag, especially since I am so far into my contract.  Being stingy about it isn&#8217;t good customer service and in the end, it&#8217;s not going to make you money.  By January, I may have found a better phone option.  You need to lock me in when I really want something &#8211; which would be <strong>now.</strong></p>
<p>And if you&#8217;re reading AT&amp;T and Apple, I still want my iPhone.  Just not for $400 bucks.  Never.  No way, no how.</p>
<p><strong><font color="#b11c17" size="3"><u>4) Cindy Talbot of AT&amp;T Customer Support deserves a promotion and a raise</u></font></strong></p>
<p>She is the one of the most incredible customer service reps I&#8217;ve ever talked to in my life.  She tried everything to solve my problems, was nothing but courteous and helpful, <strong>despite being sick</strong>.  That woman is a trooper.  She didn&#8217;t get the result I was hoping for (an iPhone for $200), but she did get me a temporary phone to help me along until I get that iPhone.  She deserves a medal, a raise, and a promotion.  And as soon as this post is done, I&#8217;m emailing AT&amp;T customer service.</p>
<p><strong><font color="#b11c17" size="3"><u>5) Twitter, Gmail, and IM are close to replacing phone functionality</u></font></strong></p>
<p>Those three do a good job of supplementing your contact needs.  I can do quasi-texting with Twitter Direct messages, I can email friends and inform them of my issue, and I can IM people for faster conversations when I&#8217;m not using Skype.  It&#8217;s worked out pretty well, especially with my techie friends.</p>
<p><strong><font color="#b11c17" size="3"><u>6) But Twitter, Gmail, and IM still do not match the convenience of a phone</u></font></strong></p>
<p><img src="http://benparr.com/tools/images/f/f7/Twitter.png" style="float:right;margin:10px;">Nothing beats full two-way voice communication with a set of numbers you&#8217;ve built up since you were sixteen.  I can&#8217;t do tweets while driving, and I can&#8217;t tweet a restaurant order on the go.  I still need a phone for a lot of things.</p>
<p><strong><font color="#b11c17" size="3"><u>7) Contact with those outside the tech circle&#8217;s nearly impossible without a phone</u></font></strong></p>
<p>Outside of my tech friends, I&#8217;ve had almost no conversations.  I can only inform so many friends and have been on the phone with only a handful of people.  They probably don&#8217;t know I&#8217;m out of the phone world.  And who knows what calls I&#8217;ve missed from outside family given my father&#8217;s condition.</p>
<p><strong><font color="#b11c17" size="3"><u> <img src='http://benparr.com/wp-includes/images/smilies/icon_cool.gif' alt='8)' class='wp-smiley' /> Memorize key numbers and backup the rest</u></font></strong></p>
<p><img src="http://benparr.com/wp-content/uploads/2008/08/cingular3125.jpg" style="margin: 3px; float: right;" width="200" />I tried to back up the numbers when I realized that my phone could not be powered up again, but I didn&#8217;t have enough time to pick the top 250 numbers and stick them onto my SIM card while in the airport.</p>
<p>Keep back-ups of your numbers on your computer and memorize the numbers of your best friends.  I know my family numbers, but I need to keep the numbers of those closest to me in my wallet or in my head so I can talk to them from anywhere at any time.</p>
<p><strong><font color="#b11c17" size="3"><u>9) Nothing beats a phone on the road or planning meet-ups</u></font></strong></p>
<p>There&#8217;s a reason why it&#8217;s called a <strong>mobile</strong> phone.  Calling for directions cannot be replaced.  And I can&#8217;t check Google maps on the go anyway without my phone.</p>
<p><strong><font color="#b11c17" size="3"><u>10) You will not die without a phone</u></font></strong></p>
<p>I&#8217;m still blogging, aren&#8217;t I?</p>
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